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Churchill Livingstone Australia Title
ISBN: 978-0-7295-8100-4

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Communication , 2nd Edition

Core Interpersonal Skills for Health Professionals

By Gjyn O'Toole, MEdStud, BA, GradDipTEFL, DipOT

Copyright 2012
Binding: Online Product, Reference

Availability:This title is in stock.



This text introduces health sciences students to the various interpersonal communication skills that are commonly used within health settings to establish relationships with clients and fellow professionals, and improve therapeutic outcomes. It focuses on developing self awareness and skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. Perspectives and examples are drawn from a wide range of health professions. The book includes activities that will enable students to reflect on their experiences and practice using the skills.

Key Features

  • Ancillary package including MCQs
  • Scenarios
  • Reflection questions
  • Health professions focus
  • Specific chapters on -
    • communicating with indigenous peoples
    • Culturally appropriate communication
    • Reflective practice
    • Self awareness

Table of Contents

Section 1  The Significance of Interpersonal Communication in the Health Professions
1. Defining communication for health professionals
2. The overall goal of communication for health professionals
3. The specific goals of communication for health professionals: 1
4. The specific goals of communication for health professionals: 2
Section 2 - Developing Awareness to Achieve Effective Communication in the Health Professions
5. Awareness of and need for reflective practice
6. Awareness of self
7. Awareness of how Personal Assumptions affect communication
8. Awareness of the ‘Person/s’
9. Awareness of Listening to facilitate Person/s-centred communication
10. Awareness of different environments that can affect communication
Section 3 - Understanding and Managing Realities Of Communication In The Health Professions
11. Communication with the whole Person/s
12. Non-verbal communication
13. Conflict and communication
14. Culturally competent communication
15. Communicating with Indigenous Peoples
16. Misunderstandings and communication
17. Ethical Communication
18. Remote communication
Section 4 - The focus of communication in the health professions: Person/s

Author Information

By Gjyn O'Toole, MEdStud, BA, GradDipTEFL, DipOT, Senior Lecturer Occupational Therapy, School of Health Sciences, The University of Newcastle, Newcastle, New South Wales, Australia

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