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Frequently Asked Questions

We are committed to serving your needs and answering any questions you may have. Below you will find commonly asked questions about our catalogue and our site. If you don't find the answer you need, click here to contact us directly.

How do I place an order?

You can call 1-866-896-3332 or 416-253-3660 to reach an order desk. It will help us process your order more efficiently if you have the author, title, edition, and ISBN (book identifying code) from our catalogue. We accept all major credit cards.

How do I request an examination copy?

A request form for examination copies is available within the Faculty gateway. Click here to open the form

Order Options

Option 1

Order by credit card via our e-commerce solution

Option 2

Order now by phone from a Customer Service representative

In Toronto 416-253-3660

Outside Toronto at 1-866-896-3332, 9am to 6pm EST, Monday to Friday.

Option 3

Fax or mail in your order.Click here to view the pdf document

In Toronto, fax the completed document to 416-255-5456

Outside Toronto, fax the completed document to 1-888-359-9534

Mail to:

Elsevier Canada

905 King St West
Toronto, ON M6K3G9